Now hiring for a Patient Accounts Representative
Location: Knoxville, TN
Pay Rate: $16.50 per hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM

Customer Happiness Specialist (Yes, It’s a Real Job!)

Looking for Patient Accounts Representative jobs in Knoxville where great communication makes a real difference? Join a healthcare team where accuracy, organization, and customer service are key to success. We are seeking a Patient Accounts Representative to process insurance and patient payments while supporting efficient revenue cycle operations.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

• 6+ months of medical billing experience preferred
• Basic understanding of payment posting and insurance denials
• Strong computer and data entry skills

• Process insurance and patient payments electronically and manually
• Post payment batches and denials within established timelines
• Balance payment batches against daily deposits
• Maintain daily control reports and production logs
• Follow established policies and procedures
• Participate in team and department meetings
• Communicate payment issues or unusual situations to leadership
• Perform additional duties as assigned

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Patient Accounts Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me” Staffmark Associate

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About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.