Now hiring Customer Service Representative
Location: Austin, TX
Pay Rate: $18.50 – $19.50 per hour
Shift: Flexible schedule | 7:00 AM – 7:00 PM

Customer Happiness Specialist (Yes, It’s a Real Job!)

You’ve got the personality. You’ve got the skills. Now it’s time to land the job that actually fits. We’re hiring a customer service rep. A solid customer service job  where your voice, vibe, and hustle matter.

Requirements:

• Minimum 1 year of tenure in each of your last three positions
• Previous customer service experience in a call center, retail, hospitality, or similar environment
• Strong verbal communication and problem-solving skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and ability to adhere to a structured schedule
• Ability to work a flexible schedule between 7:00 AM and 7:00 PM CST, including occasional Saturdays
• Hardwired internet connection (Wi-Fi not permitted) and a distraction-free home workspace
• Must pass a background check and drug screening
• No time off during the first 90 days of employment

Job Duties:

• Handle high-volume inbound customer calls regarding mortgages, housing, permits, and account-related inquiries
• Assist customers with service requests, account questions, and issue resolution
• Provide accurate, professional, and courteous customer service
• Document customer interactions and complete post-call documentation
• Meet established performance metrics for quality, productivity, and schedule adherence
• Resolve customer concerns while maintaining a positive customer experience
• Follow company procedures and maintain confidentiality of customer information
• Collaborate with team members and supervisors to support customer satisfaction

Benefits:

• Hybrid work schedule after training (4 days remote, 1 day onsite)
• Contract-to-hire opportunity with potential for full-time employment after 13 weeks
• Competitive pay of $18.50–$19.50/hour, depending on experience
• Comprehensive 4–6 week paid training program
• Performance-based incentive opportunities
• Opportunity to build experience in mortgage and customer support services
• Flexible scheduling within business hours

“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs.  They have always been professional & quick to find work or have work available.  They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” —  Staffmark, CSR Associate

Don’t just answer calls. Answer opportunity. Apply now.

Join a Team That Works for You

At Staffmark, we’re more than just a staffing company—we’re your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we’ve got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we’ve got your back. Whether you’re looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting—because your success is our success.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.