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Japanese Bilingual Call Center Associate

  • California
  •     Torrance
  • Pay : $ 23.50 per hour
 
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Job Description:

Job Title: Japanese Bilingual Call Center Associate Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM – 4:00 PM)  Employment Type: Full-Time, Direct Hire, Non-Exempt   We are seeking a Japanese Bilingual Call Center Associate to support customers with travel reservations, airline ticketing, and itinerary changes. This role provides full training, making it ideal for candidates with strong communication skills and bilingual proficiency in Japanese and English, even without prior call center or travel industry experience. Key Responsibilities Handle customer inquiries related to flight bookings, ticketing, seat assignments, and payments Assist with new reservations and modifications for domestic and international travel Provide technical support for website and mobile app navigation Resolve customer issues with a focus on first-call resolution and customer satisfaction Use multiple CRM and reservation systems to manage bookings and case tracking Deliver a professional, service-oriented customer experience at all times   Qualifications Bilingual in Japanese (spoken and written) Ability to work shift schedules (including early/late shifts) Strong computer skills and ability to learn new systems quickly Excellent customer service and communication skills Prior travel industry or call center experience is a plus, but not required (training provided) Benefits:  Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.


The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.