Now hiring Account Resolution Representative | Direct Hire | In Office
Geneseo, NY
Pay Rate: $17.20 per hour + $4.23 – $4.93 per hour for health and welfare
Training Schedule:

• Monday–Thursday: 8:00 AM–5:00 PM
• Friday: 8:00 AM–4:30 PM

Post-Training Flexible Schedule:

• Monday–Thursday: 8:00 AM–9:00 PM
• Friday: 8:00 AM–7:00 PM
• Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

Bring Your People Skills. We’ll Bring the Opportunity.

Be the calm in the call. As a Customer Service Specialist, you’ll listen, support, and guide customers toward the answers they need.

Why You’ll Love It:

• Health + Welfare stipend adds $4.23-$4.93/hour
• Direct Hire position – Start day 1 with our client
• Benefits are offered by our client and typically include:
  • Paid time off
  • Paid Holidays
  • 401k option
  • Medical, Dental, and Vision Insurance
  • Life Insurance
• Specific benefits will be discussed at the time of offer.

What You Bring (Experience):

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong communication, reading, and typing skills
• Familiarity with modern office practices and computer systems
• Excellent attention to detail and organizational skills
• Ability to follow detailed procedures and work independently
• Must be within commuting distance of Geneseo, NY

How You’ll Make an Impact (Job Duties):

• Contact debtors regarding delinquent accounts and available repayment options
• Make inbound and outbound collection calls with professionalism and accuracy
• Conduct skip-tracing to locate updated contact or employment information
• Negotiate payment arrangements or escalate complex cases as needed
• Document all interactions thoroughly and follow scripts verbatim
• Verify account details for special cases, including disability or bankruptcy
• Ensure compliance with federal/state regulations and organizational policies
• Perform additional duties as assigned

“Always keeping in touch. Even when I had a couple of jobs to pick from, they kept me apprised of all opportunities that would be a fit. They wanted to find something that best suited me.” Staffmark Associate

Pick up more than calls. Pick up a career. Apply now.

Join a Team That Works for You

At Staffmark, we’re more than just a staffing company—we’re your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we’ve got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we’ve got your back. Whether you’re looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting—because your success is our success.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.